Detailed description of goods and/or services

FLGN★TLT★SA is a business in the clothing industry that markets imported clothing.

 

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1 week and delivery confirmed by way of online invoice emailed to client. Total order placed will be couriered to client preferred within 5 working days anywhere in South Africa address (neighboring African countries to South Africa will be billed at a separate cost on order placed) .

 

Return and Refunds policy

The provision of goods and services by FLGN★TLT★SA is subject to availability. In cases of unavailability, FLGN★TLT★SA will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20 % administration fee. Items will only be exchanged for change of sizes and returned at client’s cost at FLGN★TLT★SA warehouse. Dispatch of correct item size will be issued out to client with no additional costs upon receipt of incorrect goods.

 

Customer privacy policy

FLGN★TLT★SA shall take all reasonable steps to protect the personal information of clients. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

 

http://www.polity.org.za/attachment.php?aa_id=3569

 

Payment options accepted

Payment may be made via Visa and MasterCard credit cards or by bank transfer into the FLGN★TLT★SA bank account, the details of which will be provided on the invoice.

 

Credit card acquiring and security

Credit card transactions will be acquired for FLGN★TLT★SA via PayFast (Pty) Ltd who are the approved payment gateway. PayFast is a licensed System Operator with the Payments Association of South Africa (PASA). PayFast is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.

 

Customer details separate from card details

Customer details will be stored by FLGN★TLT★SA separately from card details which are entered by the client on PayFast’s secure site. For more details on PayFast refer to www.payfast.co.za

 

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

 

Responsibility

FLGN★TLT★SA takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

 

Country of domicile

This website is governed by the laws of South Africa and FLGN★TLT★SA chooses as its ‘domicilium citandiet executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

 

Variation

FLGN★TLT★SA may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

Company information

This website is run by D22 I.T Solutions (close corporation) based in South Africa and with registration number CK/2005/150846/23

 

FLGN★TLT★SA contact

Support: support@flgntlt.co.za